Privacy Statement

We appreciate your interest in our company and are happy about your visit to our website.

Your privacy is important to us. When collecting, storing and processing personal data, i.e. any information that may be used to identify an individual, we comply with the EU General Data Protection Regulation (hereinafter GDPR) and the applicable national provisions.

Below we inform you on the extent and purpose of the processing personal data by us, Telerion GmbH.

I. Overview

Data processing by Telerion GmbH can be divided into the following categories:

• Data processing when visiting our website
• Data processing for the purpose of concluding or executing a contract
• Data processing in the course of an application procedure
• Data processing on our social media pages.

II. Data Controller

This privacy policy applies to the data processing activities of

Telerion GmbH
Q 7, 24
68161 Mannheim
Germany
HRB 726791
Email: info@telerion.com
(Hereinafter also „Data controller“).

III. Data Protection Officer

You can contact our data protection officer at dataprotection@telerion.com.

IV. Data processing when visiting our website

1. Accessing our website

When you visit our website, information is automatically transmitted to the server of our website and stored in a so-called log file. This information includes your IP address, browser type / version, date and time, referrer URL, visited subpages and the operating system used.

The data storage serves internal system-related purposes and helps us ensure the stability and security of our website and to improve its functionality. The legal basis is Art. 6 (1) 1 lit. f GDPR.

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected, but at the latest after 14 days.

2. Contact form and e-mail contact

When you contact us via the contact form on our website, the data you enter in the input mask will be transmitted to us. When the message is sent, the user’s IP address and the date and time are also saved.

Alternatively, you can contact us via the email addresses provided on our website. In this case, the data transmitted with the email will be saved.

The legal basis for the processing of data that is transmitted in the course of sending an email or via our contact form is Art. 6 (1) 1 lit. f GDPR. The processing of personal data from the input mask or in your email serves only to process your request. The other personal data (IP address) processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems. If the contact aims at the conclusion of a contract, then the legal basis for the processing is Art. 6 (1) 1 lit. b GDPR.

We delete the data arising in this context after the storage is no longer required (for example, when the conversation has ended), or restrict the processing if there are statutory retention requirements.

3. WebRTC Call

Provided you use Chrome, Firefox or Opera, you can call us directly via your browser, a so-called WebRTC call. WebRTC stands for Web Real-Time Communication, a standard for encrypted real-time communication via the web browser.

You can decide whether to enter your name and / or email address in the input mask or not. If you decide to do so, we would keep your data for 14 days and then delete it. In order to establish the connection between you and us, the system assigns your browser an anonymized user ID code. We also save your browser type / version, date, time and duration of the call as well as the operating system used. This information will also be deleted after 14 days.

The legal basis for the processing of data transmitted in the course of a WebRTC call is Art. 6 (1) 1 lit. f GDPR. The processing of personal data from the input mask only serves to process your request. The other data processed during the process serve to prevent misuse and to ensure the security of our information technology systems. If the contact aims at the conclusion of a contract, then an additional legal basis for the processing is Art. 6 (1) 1 lit. b GDPR.

4. Call-Back

If you would like us to give you a call back, please feel free to use our call-back form. The data you enter in the input mask will be sent to us so that we can get back to you at the desired time.

In this case, the legal basis for the processing of your data is Art. 6 (1) 1 lit. f GDPR. Our legitimate interest lies in processing your request. If the contact aims at the conclusion of a contract, then the legal basis for the processing is Art. 6 (1) 1 lit. b GDPR. The data collected will only be used within the scope of the purpose you provided them for and will be deleted after 14 days. Statutory retention requirements remain unaffected.

We delete the data arising in this context after the storage is no longer required (for example, when the conversation has ended), or restrict the processing if there are statutory retention requirements.

5. Chat

You can also contact us via our chat widget. We use our own chat tool. At the start of the conversation, we collect the following information:

• Date and Time
• Browser type
• Operating system
• Amount of data sent
• Name (which you have entered in the input mask of the chat widget)
• Email address (which you entered in the input mask of the chat widget).

Depending on the course of the conversation, personal data may also arise, for example if you would share with us your contact data.

The chat history is being saved in the so-called local storage. This means that the data is stored locally in the cache of your browser and is still available after you close the browser window if you do not actively delete the cache. If you visit our website again and start a conversation via our chat, you will see the history so far. With this function, we want to offer you a better customer experience.

Legal basis for the data processing is Art. 6 (1) 1 lit. f GDPR. The processing serves our legitimate interest to answer your request. If the contact aims at the conclusion of a contract, then an additional legal basis for the processing is Art. 6 (1) 1 lit. b GDPR. We delete the data arising in this context after the storage is no longer required (for example, when the conversation has ended), or restrict the processing if there are statutory retention requirements.

6. Cookies

Our website uses cookies. Cookies are small text files that are stored in the Internet browser or by the Internet browser on the user’s computer system. If a user calls up a website, a cookie can be saved on the user’s operating system. This cookie contains a characteristic string of characters that enables the browser to be clearly identified when the website is called up again. The user data collected in this way is pseudonymized using technical measures. It is therefore no longer possible to assign the data to the accessing user. The data is not stored together with other personal data of the users.

When visiting our website, the user is being informed about the use of cookies and its consent to the processing of personal data used in this context is being obtained.

We use cookies to make our website more user-friendly. Some elements of our website require that the browser can be identified even after opening a new page. One speaks of so-called necessary cookies. The legal basis for the processing of personal data using so-called necessary cookies is Art. 6 Para. 1 S. 1 lit. f GDPR.

Cookies are stored on your computer and transmitted from there to our site. You therefore have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate or restrict the transmission of cookies. Cookies that have already been saved can be deleted at any time. This can also be done automatically. Please note that this may limit the functionality of our website.
Please note that this may limit the functionality of our website.

7. Google reCAPTCHA

We use reCAPTCHA on our website. This is a service of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereinafter “Google”).

reCAPTCHA evaluates user behaviour in order to distinguish people from bots. In addition to your IP address, Google may also collect other information that is necessary for the provision of this service. The automatically collected information about your use of this website, including your IP address, is transmitted to Google’s servers, which are usually located in the USA. Google’s privacy policy can be found at https://policies.google.com/privacy?hl=en.

The legal basis for processing is Art. 6 (1) 1 lit. f GDPR. Our legitimate interest lies in the security of our website and in the defence against unwanted and abusive activities on our website.

8. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereinafter “Google”). Google Analytics uses cookies that enable an analysis of the use of the website. The information generated by the cookies about your use of this website (including your IP address) is usually transferred to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google.

The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly. However, please note that if you do this you may not be able to use the full functionality of this website.

The terms of use of Google Analytics can be found at https://marketingplatform.google.com/about/analytics/terms/us/.

Further information on data protection and the data protection declaration of Google Analytics can be found at https://support.google.com/analytics/answer/6004245?hl=en&ref_topic=2919631.

You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

This website uses Google Analytics with the extension “_anonymizeIp ()”. As a result, IP addresses are further processed in abbreviated form in order to enable anonymous collection of IP addresses (so-called IP masking).

The legal basis for the use of Google Analytics is Art. 6 (1) 1 lit. f GDPR. We use Google Analytics to analyse and regularly improve the use of our website. We can use the statistics obtained to make our web presentation more interesting for you.

9. Speedtest

On our website you have the option to carry out a speed test. The speed test provides information about certain parameters of your internet connection. The speed test is for your information only. We do not store any data.

V. Data processing upon conclusion, implementation or termination of a contract

In connection with our business activity we process the data necessary for the conclusion, execution and/or termination of a contract. This includes contact details as well as invoice and payment data.

The legal basis for this is Art. 6 (1) 1 lit. b GDPR. We need this data in order to be able to provide our services and to prepare the documentation required by commercial and tax law. The duration of the storage of your data depends on the statutory retention periods.

VI. Data processing as part of the application process

As part of the application process we process your data. This includes contact details as well as any other data related to the application (curriculum vitae, certificates, qualifications, etc.).

The legal basis for the processing of your data for the purposes of the application process is Art. 6 (1) lit. b GDPR. According to the latter provision, the processing of data is permitted, when required in connection with the decision on whether or not to establish an employment relationship.

In certain cases, the processing of data may be required also after the completion of the application process, for example for legal prosecution or on the basis of other legitimate interest of the company, Art. 6 (1) lit. f GDPR.

In the event of a rejection, applicants’ data will be deleted after 6 months. If a contract of employment has been concluded, the data collected during the application process will be included in the personnel file of the employee.

In case your application hasn´t been successful, but we are interested in your application and would like to keep it in our applicant pool, we are going to ask for your permission to do so. If you agree, your data will be deleted after another 2 years.

In the latter case, we process your information based on your consent and you have the right to withdraw your consent at any time. Your data will then no longer be processed for the purposes covered by the consent (applicant pool). Please note, that the lawfulness of the processing, which took place prior the revocation of your consent, remains unaffected. You can revoke your consent by giving a notice to us, e.g. via email at dataprotection@telerion.com. We will delete your data without undue delay, unless we are entitled to further processing on other legal basis (for example, because the data are needed for the assertion, exercise or defence of legal claims).

Your data will be stored on our servers and processed on our internal IT systems, exclusively within the EU. Our technical and organizational measures protect the data against unauthorized access or data loss and are constantly revised and improved in accordance with the technical development. The selection process is carried out internally at one or more of our locations. Your data will only be accessed by employees who are obliged to maintain confidentiality.

VII. Data processing on our social media pages

1. Facebook

The use of our Facebook page is associated with the processing of your data. As the operator of a Facebook page, we can only view the information stored in your public Facebook profile, and only if you have such a profile and are currently logged in.

If you use our Facebook page to contact us (e.g. the reaction to one of our posts or through private messages), the data you provide (such as your contact details) will be processed by us exclusively for the purpose of answering your request. The legal basis for data collection is then Art. 6 (1) 1 lit. f GDPR. If the contact aims at the conclusion of a contract, then legal basis for the processing is Art. 6 (1) 1 lit. b GDPR. We delete stored data as soon as it is no longer necessary for the purposes for which it was collected or you request us to delete it; in the case of statutory retention requirements, we limit the processing of the stored data accordingly.

When you visit our Facebook page, your personal data will not only be collected, used and saved by us, but also by Facebook Ireland Ltd., 4 Grand Canal Harbour, Dublin 2, Ireland (hereinafter “Facebook”). Facebook’s data processing operations are beyond our responsibility. In addition, Facebook uses so-called cookies, which are stored on your device when you visit our Facebook page even if you do not have your own Facebook profile or are not logged into it while visiting our Facebook page. These cookies allow Facebook to create user profiles based on your preferences and interests and to show you tailored advertising and content (inside and outside of Facebook). Cookies are on your device until you delete them.

For details on the type, scope and purpose of the use of your data by Facebook, please refer to Facebook’s privacy policy, which you can access at https://www.facebook.com/policy.php.

Facebook also provides us with anonymized usage statistics and insights, so-called Facebook insights. This processing of personal data is carried out by Facebook and us as joint controllers. It serves our legitimate interest to evaluate your activities on our site in order to improve the user experience. The legal basis for this processing is Art. 6 (1) 1 lit. f GDPR.

Facebook made a commitment to us to assume primary responsibility under the GDPR for the processing of this data and to fulfil all obligations under the GDPR. Details on the processing of your data for the creation of page insights and the regulations applicable to our relationship with Facebook can be found at https://www.facebook.com/legal/terms/information_about_page_insights_data.

2. Instagram

You can use our Instagram-Profile to get in touch with us. Instagram is a product of Facebook.

Data processing is carried out within the framework of a joint controllership pursuant to Art. 26 GDPR.

The Privacy policy of Instagram can be found at https://help.instagram.com/.

If you use our Instagram profile to contact us (e.g. the reaction to one of our posts or through private messages), the data you provide (such as your contact details) will be processed by us exclusively for the purpose of answering your request. The legal basis for data collection is then Art. 6 (1) 1 lit. f GDPR. If the contact aims at the conclusion of a contract, then legal basis for the processing is Art. 6 (1) 1 lit. b GDPR. We delete stored data as soon as it is no longer necessary for the purposes for which it was collected or you request us to delete it; in the case of statutory retention requirements, we limit the processing of the stored data accordingly.

We use Instagram-Insights to evaluate the behaviour of our audience in the interaction with our profile. We receive information on gender, age range and location of the visitors. We can also see which posts and stories are accessed the most and which are most frequently interacted with. We receive only anonymized statistics and have no access to personal data that is processed by Instagram. The processing serves our legitimate interest to evaluate your activities on our site in order to improve the user experience. The legal basis for this processing is Art. 6 (1) 1 lit. f GDPR.

VIII. Transfer of personal data to third countries

If we use processors and other subcontractors who are based outside the European Economic Area, your personal data will be transmitted only in compliance with the requirements of Art. 44 et. seq. GDPR. The appropriate level of protection is provided by the existence of an adequacy decision by the European Commission in accordance with Art. 45 GDPR or on the basis of the so-called EU Standard Contractual Clauses. The EU Standard Contractual Clauses are available on the website of the European Commission.

IX. Recipients of your data

We would never sell or misuse your data. Your data will only be shared with trustworthy subcontractors, which we use in operating our website, in conducting our business or providing support to our customers. Such subcontractors may have access to the personal data they need to provide the corresponding service to us and are contractually obliged to treat your data confidentially and in accordance with the applicable data protection law. We can also share your data with third parties on the basis of our legitimate interest or if you have given us your consent. In addition, we may be obliged to do so due to statutory provisions or an enforceable official or court order.

X. Your rights

In addition to the right to withdraw your consent given to us, you have the following rights if the relevant legal requirements are met:

• Right to information about your personal data stored by us, in accordance with Art. 15 GDPR; In particular, you can obtain information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the origin of your data, unless it was collected directly from you
• Right to require us to correct or complete inaccurate or incomplete data, Art. 16 GDPR
• Right of erasure according to Art. 17 GDPR insofar as there are no statutory or contractual retention periods or other legal obligations or rights for further storage
• Right to restrict the processing of your data in accordance with Art. 18 GDPR, which complements the right to deletion in cases where deletion would not be possible or would not be appropriate.
• Right to data portability according to Art. 20 GDPR, i.e. the right to have data provided by you and stored by us about you in a common, machine-readable format, or to request transmission to another controller
• Pursuant to Art. 77 GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the member state of your residence, your place of work or the place of the alleged violation, if you believe that the processing of your personal data violates the requirements of the GDPR,
• Pursuant to Art. 21 GDPR You have the right, for reasons that arise from your particular situation, at any time to object to the processing of your personal data, in case the processing is based on Art. 6 (1) 1 lit. e or f GDPR. We will then no longer process your personal data unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims. Where your personal data is being processed for direct marketing purposes, you have the right to object at any time to the processing of your data for the purpose of such advertising. Your data will then no longer be processed for these purposes.

XI. External links

Our website contains references (“hyperlinks”) to external websites. The respective provider or operator is solely responsible for the content of the linked pages. We cannot assume any liability for the content of such external sites that you can reach via a link or other information on www.telerion.com.

XII. Security

We use technical and organizational security measures to protect the data supplied by you and managed by us against manipulation, loss, destruction, and access by third parties. Our security measures are continually improved in line with technological developments.

XIII. Changes to this privacy policy

Our privacy policy is regularly reviewed and updated, taking into account technological, organizational or legal changes. The version available on this website applies.

Last updated: 02.11.2020

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